CRYSTA
Industry
F&B
Solution Type
Web and Mobile App
Key Highlights
A feedback app to boost the overall customer experience.
Keeping customers happy is one of the most important tasks of restaurants. But how can you be assured that you are doing it right? The only way you can receive unfiltered and direct feedback from your customers is by requesting a genuine review from them.
The customer feedback is utmost important to your brand as it not only tells you your ranking but also what do your customers expect from you and how you can improve the quality and service which will help you become your customer's favourite. An in-house customer feedback app also reduces the chances of having a negative online review, as the manager is notified instantly whenever there’s a poor review uploaded and corrective action can be taken promptly.
Features
Real Time Notification
Get notified whenever there is a negative review and take corrective action to calm down an unsatisfied customer.
Analytics & Reporting
View detailed reports of the feedback received from your customers &analyse the same to understand the customers preferences.
Customer Relationship Management
Engage with customers by being in touch with them through customized offers and loyalty programs through promotional SMS packs.
Dashboard/ Web Application
Monitor and keep a tab on the number of walk-In’s, number of feedbacks, customer list, average overall experience/rating and SMS templates which can be scheduled and sent whenever required.
Customized App
Personalize the Crysta App by add your logo and other branding details.
Go Green
Get rid of the traditional pen & paper-based feedback method, the online method helps you save your resources by simplifying the feedback system.
Security & Privacy
Sakaash makes sure that all personal and confidential data stored is handled safely with access controls and role-based permissions.
Analyzing & Reporting
Get real-time graphical reports on attendance summaries of an individual or the entire team.
Mobile Ready
Sakaash App is available on Android and iOS.